Energy Assistance Program

Through partnerships with Pacific Power & Light, Portland General Electric, NW Natural Gas and the City of Portland Water Bureau and HEAT Oregon, Self Enhancement, Inc.’s Community and Family Programs help families acquire and maintain affordable home energy and utility services. Our program offers eligible clients emergency assistance for electricity, gas, oil, wood, propane and water discount on a first come first serve basis by appointment.

Energy Hotline: (503) 240-0828

Energy hotline is updated regularly with the services that are available.

Services Available

Low Income Home Energy Assistance Program (LIHEAP)
HEAT Oregon Neighbor Helping Neighbor
City of Portland Water and Sewer Discounts
Gas Assistance Program (GAP)
Oregon Low Income Gas Assistance (OLGA)
Oregon Energy Assistance Program (OEAP)

Enrollment Process

The SEI energy assistance hotline is open most Mondays at 9am until capacity is reached. For up to date information on hotline dates & times please call 211.

Services are available for: PGE, Pacific Power, NW Natural Gas*, and heating fuel (oil, wood, and propane) customers on a first come first serve basis.

In order to get an appointment please call: (503)240-0828 and leave a message with your first and last name and a working phone number. Please note that due to high call volume, some callers may not be able to reach the message line. If you are unable to get through, please keep trying or call back the following Monday at 9am. We accept walk-ins most Tuesdays from 9am-11am & 1:30pm-3pm with signing up eligible customers for the Multnomah County Portland Water Bureau Discount program only. No appointment needed for signing up for the Multnomah County Portland Water Bureau Discount program. 

* Customers of Northwest Natural Gas are welcome to receive walk-in assistance most Tuesdays from 9am-11am & 1:30pm-3pm or until capacity has been reached with their gas bill only. Again, please call 211 for the most up to date walk-in information.

Customers responsible for paying a Portland Water Bureau residential sewer/stormwater/water bill, and whose household income is less than 60% of the Portland Median Family Income (MFI), may be eligible for a discount on their bill. MFI is according to household size and income and can be found on the below application and here).  Eligible customers experiencing a crisis may also receive up to $500 in assistance once every 12 months.

Required Documentation (please provide photo copies)

30-Day proof of gross income for ALL family members 18 years of age or older
Picture Identification for ALL family members over 18 years of age or older
Social Security cards for ALL family members
Current Utility Bill (applicant’s name must be on bill)
Your application will not be accepted if you do not have all of the above items with you. There is no guarantee of assistance.

Community & Family Programs

King Facility - 4803 NE 7th Ave., Portland, OR 97211

SEI’s Energy Hotline: (503) 240-0828

For all other matters please call: (503)285-0493